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Measures to let you change your travel plans

During these challenging times Iberia is implementing special measures to aid you with your trip.

Safe and Flexible Flying

Volume at present with Safe and Flexible Flight to guarantee flexibility for whatsoever COVID-19 disruption

Volume now with the confidence of knowing that you tin can alter the date of your flights gratis of charge or get a refund in the class of a voucher to bandy for tickets and services on the Iberia website if yous are affected by any of the post-obit circumstances less than 15 days before the deviation of your flight:

• New entry restrictions have been established at your place of destination.

• You are afflicted by the sudden introduction of compulsory lockdown or quarantine measures at your destination that cannot exist avoided past testing negative for COVID-xix only earlier travelling.

• You are suddenly bailiwick to lockdown or quarantine measures in your place of origin (lockdown imposed for your region, province, town or hospital zone; a household member tests positive for COVID-19, etc.).

• You yourself test positive for COVID-19.

• Your vaccination date coincides with the dates of your flights.

In the outset 3 cases, all you need to exercise is request it on our website [in Manage Your Booking] before cheque-in closes for the flight you are not going to exist able to have.

If your situation is ane of the following two cases, please send an electronic mail to salud@iberia.es with the following subject matter: Health + booking reference + option selected ("change") or ("voucher").
Y'all likewise need to adhere proof of why you cannot travel so that we can authorise information technology. Whatsoever of these three documents are valid for this purpose:

• Medical document

• Certificate issued past the regime

• Sworn statement, with the place, date and signature, explaining why y'all cannot travel.

You have 14 months to use the amount on the voucher, even if your ticket doesn't allow a refund or change. This ways that you lot tin use the amount as if it were cash for one or more than flights to any destination and for anyone yous want, until yous have used up the voucher balance.

If you adopt to cull a more user-friendly time to travel, you can change your ticket to another date without whatever penalty.

*The above change and voucher refund options do not affect whatever other refund alternatives that apply to situations where you are unable to travel due to forcefulness majeure. In these cases, all requests must be submitted through our usual client service channels.

• For more information about how these measures affect your trip, please check " Latest flight data".

FAQs

We take lots of questions about Covid-19 only we don't have all the answers notwithstanding. Withal, we can assistance with the ones related to your flights. Hither are the answers to the most frequently asked questions.
Nosotros hope you'll find them useful, but if in that location is anything that you lot are withal not sure about, please ask us through ane of our social media channels.

Volume now with the confidence of knowing that you can change the appointment of your flights gratis of accuse or get a refund in the form of a voucher to swap for tickets and services on the Iberia website.

All customers affected past any of the following circumstances less than 15 days before departure:

• New entry restrictions have been established at your place of destination.

• You lot are affected past the sudden introduction of compulsory lockdown or quarantine measures at your destination that cannot be avoided by testing negative for COVID-19 just earlier travelling.

• You are all of a sudden bailiwick to lockdown or quarantine measures in your place of origin (lockdown imposed for your region, province, boondocks or infirmary zone; a household member tests positive for COVID-19, etc.).

• Y'all yourself exam positive for COVID-19.

• Your vaccination engagement coincides with the dates of your flights.

Valid for tickets purchased with any payment method: cash, credit card, banking company transfer, voucher or Greenbacks&Avios.

Either of the 2 options will be OK if y'all are going to modify your flight and yous already accept the dates and destination divers. However, if yous have not yet defined the new trip, or if you do not even know if you tin exercise it, a voucher will be more than advisable, since it will allow you lot to choose your flying within a period of fourteen months, and it can even exist used by someone else.

There are no additional costs if you request to change dates or ask for a refund voucher providing you see the "safe and flexible flight" conditions.

In the case of a change of dates, the modification volition be free, providing information technology is fabricated at the same tariff, regardless of the type of modification requested (time, date and/or destination). If it is made on a unlike, higher tariff, you will just need to pay the difference between the two tariffs.
Any change should be requested before the deviation of the flight, otherwise, the terms and conditions for the original tariff volition use.

If yous do not meet the "condom and flexible flight" requirements, the terms and weather in the original tariff for changes and refunds will apply.

You lot can change the engagement, time and origin/destination without penalty on whatever flying in the booking. Name changes are not permitted.

All you have to exercise is request information technology through our website [in the management expanse for your reservation], one of our telephone call centres or in those airports where we take offices, before the check-in date for the flight on which it will non be possible to travel.

In those cases where you demand to provide proof of the status that prevents you from flying, that is, yous are positive for COVID-19 or your appointment for a vaccine coincides with the dates for your flights, you volition have to ship an east-mail to salud@ibería.es indicating in the subject field: Health + booking reference number + the option chosen "exchange" or "voucher".

If y'all bought your ticket at a travel bureau, please contact them so that they tin can process the modify straight for yous.

You can utilise your voucher to pay for whatever flight to any destination in our network, including codeshares as long as 1 of the routes is operated by the Iberia Group (Iberia, Iberia Express, Air Nostrum), and for anyone you want.

The process is very easy. Choose the difference airport, destination and dates, and when you accomplish the payment page but enter the code indicated on the voucher. The corporeality will automatically exist discounted from the total price of the ticket. And if there'south whatever leftover balance, you tin can use it for another booking later on.

Please bank check our voucher page for any other questions about how to request or use a voucher, including using information technology to pay for ancillaries services (east.g. insurance, machine hire, etc.).

You tin can request a voucher for the ticket amount (ticket + ancillaries, such every bit seat selection or an additional bag) to spend on ane or several futurity bookings with the Iberia Group (Iberia, Iberia Express and Air Nostrum). You can request your voucher by processing it through Manage your booking. and you'll receive it within five days.

Alternatively, you can change the dates of your flight. If yous choose this option because y'all already know when you want to travel, y'all tin process information technology through Manage your booking.

Or if you prefer, y'all can request a refund of the ticket and ancillaries. To exercise this, please go to (+i) 800-772-4642. This is transmission procedure so it will take a little longer to transport information technology to you and we therefore kindly request your patience.

Aye, only you need to contact the agency and so that they can process it.

If y'all bought your ticket with Avios or Avios&Money, delight request a change or refund through the Call Centre or by filling in the Iberia Plus aid form. If y'all request a refund, nosotros'll credit the Avios to your Iberia Plus account and refund the taxes to the payment card you used to buy your ticket. This is a manual procedure and so it may take united states of america a little longer to confirm your request. Thank you in advance for your patience.

If yous used your Avios to get a discount on the price of your ticket, we will refund the entire amount by means of a voucher through Manage Your Booking.

Flying + machine and flying + hotel packages are managed by British Airways Holidays Express. If your flight + car or flight + hotel booking is directly impacted past COVID-19, we will contact you before your departure appointment, without y'all having to worry about annihilation else. To enquire nearly changes or refunds for holiday package bookings made on Iberia Holidays, please write to the post-obit electronic mail address: Vacaciones.iberia@ba.com.

No. The voucher constitutes a total and final refund of your booking. During the request process, we'll ask you for confirmation twice to ensure that you wish to go on with the voucher refund. Once you have completed the asking on our website or through our phone call centre, the voucher will be issued and your booking will exist cancelled. Please also note that yous will not exist able to exchange the amount on the voucher for cash.

Due to the coronavirus pandemic, travelling has get a petty more than complicated and y'all may well have concerns most how to organise a trip, from the health and safety measures required to choosing a destination that is open to travellers.
Nosotros volition endeavor to assistance you every bit much as we can to make planning your trip every bit easy as possible.

In line with the current regulations, the employ of a surgical mask or i providing greater protection (without an exhalation valve), covering the olfactory organ and oral fissure, is compulsory for everyone anile six and over when boarding the plane and throughout the flight. If you lot are not wearing a mask, we will be obliged to deny you boarding.

Passengers who cannot utilize the obligatory confront mask for exceptional health reasons must contact the Iberia Medical Service. If this is your example, you must go to an Iberia desk-bound at the drome and nowadays the Iberia medical authority and the negative consequence of a PCR examination taken no more than than 48 hours before the departure of the flight, as well every bit whatsoever wellness tests and documents required by the local authorities at the destination.

To maintain a safe distance we have installed physical barriers and Tensabarriers, screens at desks and marks on the floor. Nosotros accept also adjusted our procedures to attend to customers in a mode that keeps everyone safe.

• The use of face masks is compulsory for the crew and all our customers throughout the flight.

• All our shipping are fitted with a ventilation arrangement that prevents the virus from spreading. One time the doors are closed, the pressurisation commences. The air extracted from the engines reaches a very high temperature, destroying bacteria and disintegrating viruses.

• Our crew are fully trained and have the necessary resources to intervene if they find any suspicious cases.

Too as disinfecting our shipping, we've reinforced the cleaning process on board and in all the places where we accept contact with customers: desks, buses between the shipping and terminal, and all surfaces inside the aircraft.

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Source: https://www.iberia.com/us/en/covid-19/flight-flexibility/

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